Music Performance Policy Image 1

Music Performance Policy

Updated August 25, 2020 

Advance Ticketing

  • Tickets can be purchased:
    • ONLINE until 3 pm the day of the event (subject to availability)
    • BY PHONE at (800) 595.4849. There is an additional $3.50 fee per ticket for phone transactions. Please state “Woodmere Art Museum” and the agent will find the event.
  • In compliance with Philadelphia's health and safety guidelines, tickets to each performance are limited.
  • Guests should bring their own seating. Please note performances will take place outdoors on Woodmere's grounds.
  • Refreshments will not be provided at this time. Guests may bring their own snacks to enjoy during the show.


  • Free parking at Woodmere is limited and available on a first come, first served basis. A sign will be posted at the entrance to the Museum’s driveway when the parking lot is full.
  • Purchase of a concert ticket does not guarantee parking for the event. Additional street parking may be available. Please note: Bells Mill Road is currently closed to through traffic and parking is not permitted.
  • Limited accessible parking is available. Please see the parking attendant for assistance or guest drop off.

Exchanges & Refunds

For tickets purchased to an event prior to March 13, 2020, you may: 

  1. Exchange your ticket for a future (no time limit) music series performance. 
  2. Request a refund by contacting Guest Services by calling (215) 247-0476 or emailing  

* If you have a credit from last season and did not receive an email from Guest Services, contact or call 215.247.0476. 

For tickets purchased after September 1, 2020:

  1. Exchanges for future performances are subject to availability. 
  2. There are no refunds unless the Museum must cancel due to inclement weather. 

Museum Cancellation

Woodmere reserves the right to cancel concerts due to inclement weather and/or emergency conditions. Cancellations will be posted on our website. If the Museum cancels a performance, all ticket purchases will be refunded.

Back to Music at Woodmere

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    Learn more about Woodmere's safety guidelines.