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Music Performance Policy Image 1

Music Performance Policy

Updated September 16, 2025
 

2025 MUSIC SEASON 

**IMPORTANT UPDATES** 

Woodmere’s concerts continue to grow in popularity. Thank you for making them such a success! To make sure as many music lovers as possible can enjoy these performances, we’ve made a few updates to our ticketing process. 
 
HERE’S WHAT’S NEW:
  • Sales limited to 2 tickets per concert.
  • Online ticket sales: An account must be made to purchase tickets online. Click here to Create an Account
  • Members’ Pre-sale: Available only online. There are a limited number of tickets available during presale. If presale ticket availability runs out, additional tickets for each concert will be available when ticket sales open to the public.
These updates are designed to create a fairer and accessible ticketing process for our audiences. 
 

MUSIC POLICY 

TICKET SALES: 
  • Limited to 2 tickets per concert.  
  • Purchasing tickets:  
  • ONLINE: sales are only available by creating an account on our website: Click here to Create an Account. 
  • IN-PERSON: Stop by the museum and speak with a Guest Services associate to purchase your tickets.  
  • PHONE: Call 215-247-0476 and leave a message. When available, visitor services will call you back to take your payment information and confirm your concert ticket purchase over the phone.
Sales open to the public on Saturday, September 20th. Members pre-sale begins 48 prior to the public on Thursday, September 18th.
 

Members’ Information:

  • Members’ presale sale is available via online sales only. Click here to Create an Account. 
  • MEMBERS’ PRE-SALE: Members’ presale will begin on Thursday, September 18th. There are a limited number of tickets available during presale, If presale ticket availability runs out, additional tickets for each concert will be available on Saturday, September 20th, when ticket sales open to the public.   
  • Members' Online Ticket Discounts– Members must be logged into their online accounts to receive their discounted music ticket benefit. Your member discount will be applied automatically to your online shopping cart.  
Tickets are not available for purchase once a concert is sold out. 
 

HOUSE RULES: 

  • Food and drink are NOT permitted in the galleries.  
  • Seating is provided for indoor concerts on a first come, first served basis. 
  • No flash photography indoors.  

 

PARKING  

  • Free parking at Woodmere is limited, and available on a first come, first served basis. A sign will be posted at the entrance to the Museum’s driveway when the parking lot is full.  
  • Street parking is available. PLEASE NOTE: Street parking on Bells Mill Road is not permitted.  
  • Limited accessible parking is available. Please see the parking attendant for assistance or guest drop off.  
  • Additional parking will become available starting Nov. 1st at Maguire Hall, 9001 Germantown Avenue. It will be necessary to walk half a block away to Charles Knox Smith Hall, 9201 Germantown Avenue.
 

CONCERT CANCELLATION AND RESCHEDULING POLICY 

 
Woodmere reserves the right to cancel or postpone concerts due to emergency conditions. Updates will be posted on the Museum’s website and ticket holders will be notified by email.  
 
If a concert is cancelled, ticket holders will be notified and all ticket purchases for the event will be refunded.  
 
If a concert is rescheduled, ticket holders will be notified, and tickets will be automatically applied to the new concert date. If a ticket holder cannot attend the concert’s rescheduled date, please notify Woodmere by calling 215-247-0476 or emailing guestservices@woodmereartmuseum.org to receive a refund.